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Our comprehensive set of support services provides on-site assistance,
telephone support, software updates, online support tools, and flexible
options to let you choose the exact level of support that meets your
needs. You can expect quick, reliable response to your service needs
from our team of dedicated experts who are committed to providing
outstanding customer service.
Enjoy the many benefits of a service contract including priority
response, fixed support cost, SGI(TM)
technical expertise, and protection for your valuable investment in SGI(TM) computer systems. Select the level of
support that best suits your needs. We offer a suite of support
programs available in the U.S. and in many countries worldwide.
(Coverage choices may vary by country.)
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FullExpress
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Comprehensive hardware and software support
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4-hour response time for on-site hardware support
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Coverage during standard business hours (5x9), with accelerated
response and expanded coverage hour options
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Priority, direct-to-specialist telephone support
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Online support through Supportfolio(TM)
Online
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Software updates via Web download or CD
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FullCare
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Comprehensive hardware and software support
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Next-business day response time for on-site hardware support
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Coverage during standard business hours (5x9), with accelerated
response and expanded coverage hour options
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Priority, direct-to-specialist telephone support
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Online support through Supportfolio(TM)
Online
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Software updates via Web download or CD
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All parts and labor included
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Mission Critical Support (available in selected cities in
the U.S.,Canada, and Europe)
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Our highest level of support
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Comprehensive hardware and software support
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7x24 on-site response with 6-hour system restoration commitment
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Remote system monitoring
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Designated technical account manager
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24-hour telephone support from Mission Critical specialists
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Quarterly system performance reviews
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Proactive support to maximize system availability
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Available for Linux and IRIX® systems from SGI (TM)
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